Effective Date: 03/03/2025
Welcome to Lagunea (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal data you share when using our platform.
Lagunea operates as a digital facilitation platform, connecting customers with a curated selection of third-party service providers offering luxury travel experiences, activities, tours, accommodations, transportation, and corporate events (MICE services – Meetings, Incentives, Conferences, and Exhibitions) and other travel services.
Lagunea does not directly provide these services but acts as an intermediary to facilitate seamless transactions between customers and service providers. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our platform.
By using www.lagunea.co, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically, and any changes will be reflected on this page with an updated Effective Date.
To provide a seamless experience on our platform, we collect different types of information, including:
Full name, email address, addresses, and phone number
Booking details (activities, accommodations, tours, transportation, and MICE event services)
Payment details (processed securely through third-party payment gateways)
Communication history with our customer support team
Business details and services offered by third-party service providers
Service booking and customer preference data to facilitate transactions
Service Provider payment details (processed securely)
IP address, browser type, and device information
Website usage data (e.g., pages visited, time spent on site)
Referral sources (how you discovered our platform)
We use cookies to enhance your experience, remember preferences, and analyze site traffic. You can manage cookie settings in your browser, but disabling them may affect site functionality.
As a platform facilitator, Lagunea collects and processes your information for:
Connecting Customers with Vendors: Facilitating bookings for activities, tours, accommodations, transport, and MICE services
Seamless Transactions: Enabling secure payments and ensuring service fulfillment
Personalized User Experience: Recommending services based on your preferences
Customer Support: Assisting with inquiries, modifications, and feedback
Marketing Communications: Sending updates, offers, and travel insights (you can opt-out anytime)
Legal Compliance: Meeting regulatory requirements and protecting against fraudulent activity
We do not directly provide travel services but ensure that customers and vendors have a streamlined booking experience.
Lagunea connects customers with trusted third-party vendors specializing in corporate and business event services, including:
Corporate Meetings & Conferences
Incentive Travel Programs
Trade Shows & Exhibitions
Exclusive Private & VIP Events
For MICE services, we may process additional data such as:
Company name and business contact details
Event logistics and service requirements
Guest lists (shared at the client’s discretion for event coordination)
As a facilitation platform, we do not directly host events but connect you with the best service providers for your requirements.
As a multi-vendor platform, Lagunea collaborates with third-party service providers in:
Luxury accommodations (hotels, resorts, villas)
Tours & Excursions (private and group experiences)
Transportation (luxury transfers, car rentals, helicopter rides, yacht charters)
MICE event services (corporate event organizers, venues, caterers)
We share only the necessary booking information with relevant vendors to ensure seamless service fulfillment. Lagunea does not control or manage third-party services directly.
Each vendor may have its own privacy policy governing how they handle customer data. We encourage you to review the policies of individual vendors before booking services.
To facilitate secure transactions, all payments are processed via trusted third-party payment gateways. We do not store payment card details on our platform.
Payment transactions comply with PCI-DSS (Payment Card Industry Data Security Standards) to protect your financial data.
We implement strong security protocols to protect your data, including:
SSL Encryption for secure transactions
Secure databases to store personal information
Limited data access for authorized personnel only
However, while we take all necessary precautions, no online system is 100% secure. Users should take appropriate measures to protect their login credentials.
As a Lagunea user, you have the right to:
Access – Request details of the personal information we hold.
Correction – Update or correct inaccurate data.
Deletion – Request the removal of your personal information.
Opt-Out – Unsubscribe from marketing communications.
Data Portability – Request a copy of your data in a commonly used format.
To exercise these rights, contact us at support@lagunea.co.
As Lagunea operates globally, your data may be processed in different countries. We take steps to ensure that all data transfers comply with applicable international data protection laws.
We work only with partners who uphold strong privacy and security practices.
Our Website may contain links to third-party websites. Lagunea is not responsible for the privacy policies of external sites. We advise users to review third-party privacy policies before providing any personal information.
Lagunea may update this Privacy Policy to reflect:
Changes in our services and platform features
Compliance with new legal and regulatory requirements
Enhanced security or data protection measures
Any updates will be posted here with an updated Effective Date. We encourage users to review this policy regularly.
For privacy-related inquiries or to exercise your data rights, please contact us:
Email: support@lagunea.co
Address: Résidence la Colombe, Jasmin Road, Chemin Vingt Pieds, Grand Bay, 30529, Mauritius
Your trust is our priority. Thank you for choosing Lagunea for your luxury travel and event experiences.
This document outlines the cancellation policies applicable to bookings made through www.lagunea.co (“Lagunea”), acting as an intermediary between customers and independent third-party vendors providing activities, tours, accommodations, transportation, and events (including M.I.C.E.) and other travel services. These policies are designed to clarify when and how you may cancel a booking, as well as any fees or penalties that may apply.
More than 30 days before the Reserved Date: You will be charged a 5% cancellation fee of the total amount.
15–30 days before the Reserved Date: You will be charged a 20% cancellation fee of the total amount.
7–14 days before the Reserved Date: You will be charged a 35% cancellation fee of the total amount.
2–6 days before the Reserved Date: You will be charged a 50% cancellation fee of the total amount.
Less than 48 hours (No-show): You will be charged 100% of the total amount (no refund).
Cancellation before reserving a specific date: A 20% cancellation fee applies if you cancel an open voucher before using it for a particular date.
Late Reservation Requests: For best results, you should reserve an activity at least 10–12 working days before your desired date. If you request to book less than 10 days prior, confirmation is not guaranteed, and normal cancellation fees may apply.
Notification: Cancellation requests must be sent via email to support@lagunea.co, before 15:00 (3 PM) on a working day (Monday–Friday). Requests received after 15:00 may be processed the next working day.
Timeline: Refunds may take up to 21 working days to be processed once they are approved.
No Refunds on Commenced Services: If a service (tour, activity, or package) has already begun, no refunds will be issued for any unused portion.
Lagunea or its vendors may cancel a scheduled service due to unforeseen operational issues, force majeure events, or hazardous weather conditions that present safety risks.
Force Majeure Events: These include but are not limited to extreme weather, natural disasters, political unrest, strikes, or other circumstances beyond reasonable control.
Equivalent Alternative: You may be offered an alternative service or date of equal value.
Full Refund: If you decline the alternative, you will receive a 100% refund of all amounts paid for the canceled service, unless force majeure conditions explicitly preclude refunds.
If you wish to claim a refund, you must notify Lagunea by email at support@lagunea.co within 28 days of the cancellation.
If you fail to show up for a reserved activity or arrive too late to participate, you will be deemed a No-show, and the vendor may charge 100% of the booking price.
Late arrivals may miss key instructions or departures, and partial refunds are generally not provided.
Certain services, such as:
Tickets to shows, concerts, or special events
Entrance to museums, waterparks, or one-time events
Special promotions explicitly marked as non-refundable
are non-refundable under all circumstances once booked.
Bad Weather: In many cases, activities proceed unless conditions pose a safety hazard. If a vendor decides to operate, but you choose not to participate, it will be treated as a last-minute cancellation.
Vendor-Initiated Cancellation: If the vendor or Lagunea decides to cancel due to inclement weather or force majeure, you will receive a full refund.
Liability Limitations: Lagunea is not liable for losses incurred due to weather delays, flight changes, or other issues outside its control. Refer to the Limitations of Liability for more details.
If a member of your party is prevented from traveling or attending, they may transfer their place to someone else, provided you inform Lagunea and the vendor in writing. Additional administrative fees may apply. The transfer must meet any vendor eligibility requirements (e.g., age limits, physical fitness, or ID checks).
If your open voucher expires (after 3 months from purchase), it is normally void. However, Lagunea may allow retrieval of an expired voucher for a fee of 20% of the original amount, subject to availability and vendor approval.
Lagunea reserves the right to update or modify these cancellation policies at any time without prior notice. Such updates will be effective immediately upon posting on www.lagunea.co. Ongoing bookings will adhere to the cancellation policy in place at the time of booking, unless otherwise agreed.
For any queries or disputes related to cancellations, please contact us at:
Email: support@lagunea.co
Address: Résidence la Colombe, Jasmin Road, Chemin Vingt Pieds, Grand Bay, 30529, Mauritius
Website: www.lagunea.co
By proceeding with a booking on www.lagunea.co, you acknowledge that you have read, understood, and agreed to these Cancellation Policies, as well as to the website’s Conditions of Use and Limitations of Liability. Ensure you have the correct information and proper insurance coverage before finalizing your arrangements.
Lagunea (www.lagunea.co) serves as an online intermediary connecting customers with independent third-party vendors offering activities, tours, accommodations, transportation, and events (including M.I.C.E.). By accessing or using this website, you expressly acknowledge that Lagunea is not liable for the performance or non-performance of any vendor services. These limitations of liability apply to all users of Lagunea, including customers, vendors, and any third parties.
No Ownership or Control: Lagunea does not own, operate, or control the activities, tours, accommodations, transportation, events or other travel services. Each vendor is fully responsible for delivering services in accordance with their own policies and applicable laws.
Vendor Obligations: Vendors are obliged to maintain all required permits, insurance, licenses, and approvals to offer their services. Lagunea shall not be held responsible if a vendor fails to fulfill these obligations.
Contractual Relationship: Any transaction made through Lagunea’s platform is a direct contract between the customer and the third-party vendor. Lagunea acts solely as a facilitator in arranging bookings and processing payments.
No Warranty of Accuracy: While Lagunea strives to provide accurate and updated information regarding vendor services (including descriptions, availability, pricing, and schedules), Lagunea does not guarantee the completeness or reliability of this information. Discrepancies or errors in vendor details shall not be the responsibility of Lagunea.
Service Interruptions: Lagunea makes no guarantees that the platform will be available continuously and without interruption. Lagunea disclaims liability for any losses or inconvenience caused by service outages, technical malfunctions, or downtime.
Force Majeure Events: Lagunea and its vendors are not liable for cancellations, delays, or disruptions resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or government actions.
Personal Injury: By participating in any vendor activity or service, you acknowledge the inherent risks involved. Lagunea shall not be liable for accidents, injuries, illnesses, or deaths occurring before, during, or after any vendor service. Customers are strongly encouraged to obtain adequate travel, health, and accident insurance.
Property Damage or Theft: Lagunea bears no responsibility for lost, stolen, or damaged personal belongings during any activity or service provided by third-party vendors.
No Consequential Liability: Under no circumstances shall Lagunea be liable for indirect, incidental, special, or consequential damages (including loss of profits, goodwill, or data), whether based on contract, tort, or otherwise.
Limit of Financial Liability: If, for any reason, Lagunea is found liable by a court of competent jurisdiction, such liability shall in no case exceed the amount paid by the customer to Lagunea for the specific service in question.
Behavior and Compliance: You are responsible for complying with any rules, guidelines, or requirements set by vendors (e.g., safety instructions, dress codes, waivers). Lagunea assumes no liability for injuries or damages arising from your failure to follow such guidelines.
Indemnification: You agree to indemnify and hold Lagunea harmless against any claims, damages, or expenses arising from your misuse of the website, breach of any terms, or misconduct.
Vendor Disputes: Any dispute regarding a vendor’s performance or service quality must be addressed directly between the customer and the vendor. Lagunea may, at its discretion, facilitate communication but is not obligated to settle disputes.
Legal Jurisdiction: Should a dispute involving Lagunea itself arise, it will be governed by the laws of the Republic of Mauritius, and the courts of Mauritius shall have exclusive jurisdiction.
Lagunea reserves the right to update or modify these Limitations of Liability at any time without prior notice. Such modifications become effective immediately upon posting to www.lagunea.co. Continued use of the platform indicates acceptance of these modifications.
For any questions or concerns about these Limitations of Liability, please contact us at:
Email: support@lagunea.co
Address: Résidence la Colombe, Jasmin Road, Chemin Vingt Pieds, Grand Bay, 30529, Mauritius
By using Lagunea, you confirm that you have read, understood, and accepted the above Limitations of Liability. If you do not agree with these provisions, you should discontinue use of the platform immediately.
Thank you for choosing Lagunea. We aim to bring you seamless, luxurious, and personalized experiences in Mauritius. Ensure you review all relevant terms and conditions, including our Conditions of Use, before finalizing your bookings.
