While we make every effort to ensure that the content on www.lagunea.co is accurate and up to date, this website and the services accessible through it are provided “as is.” Your use of and reliance on the information presented on this website and its online services is entirely at your own risk.
We strive to keep the website operational and functioning smoothly. However, www.lagunea.co takes no responsibility for and will not be liable for any temporary unavailability due to technical issues beyond our control.
In no event shall we be liable for any loss or damage, including but not limited to indirect or consequential loss or damage, or any loss or damage arising from the loss of data or profits related to the use of this website.
Through www.lagunea.co, you may access links to external websites that are not under our control. These links are provided for convenience, and we do not endorse or take responsibility for the content, security, or availability of these third-party websites. Any access to external sites is done at your own risk, and www.lagunea.co accepts no liability for any linked sites or their content.
Without limiting the generality of the above, www.lagunea.co will not be liable for:
Any interruption, malfunction, downtime, or failure of the website or online services, our system, databases, or any of their components due to factors beyond our control.
Any loss or damage related to customer data or other data resulting from system malfunctions, third-party system failures, power outages, unauthorized access, data theft, computer viruses, or harmful code.
Any defects, errors, or inaccuracies in tools, software, advice, opinions, statements, or other content provided on the website.
Any interruptions, malfunctions, downtimes, or failures of goods or services provided by third-party vendors.
Any event beyond our direct control.
We do not warrant that the website, its tools, software, advice, opinions, statements, or online services will be error-free or meet specific criteria for accuracy, completeness, reliability, performance, or quality. By using www.lagunea.co, you acknowledge that any reliance on such content is at your sole risk.
We reserve the right to modify this disclaimer at any time without prior notice. Your continued use of www.lagunea.co constitutes acceptance of the revised terms.
For inquiries about this disclaimer or our services, please contact us at support@lagunea.co.
By using www.lagunea.co, you acknowledge that you have read, understood, and agreed to this disclaimer.
1.1 Intermediary Role: Lagunea is an online platform acting as an intermediary between customers and independent vendors (service providers) for activities, tours, accommodations, transportation, and events (including M.I.C.E.). While Lagunea facilitates the booking and payment process, all services are ultimately provided by third-party vendors who bear the responsibility for fulfilling the services.
1.2 Definitions: In these Terms, “Lagunea,” “we,” “our,” or “us” refers to Lagunea (www.lagunea.co). “You,” “your,” or “customer” refers to any person accessing or using the Site, placing bookings, or otherwise interacting with Lagunea. If you are booking on behalf of a group, these Terms apply to all members of your group.
1.3 Acceptance: By using the Site or placing a booking with Lagunea, you acknowledge and agree to these Terms in full. No alteration to these Terms shall be effective unless expressly agreed to in writing by an authorized representative of Lagunea.
1.4 Legal Capacity: By using the Site, you represent that you are of legal age to form a binding contract and possess the authority to create a legal obligation on behalf of yourself or those you represent.
2.1 Personal Use: You may view, print, or download content, forms, or documents from the Site solely for your personal, non-commercial use. You may not distribute, reproduce, modify, or sell any content from the Site without prior written permission from Lagunea.
2.2 Prohibited Uses: You must not use the Site for any unlawful, deceptive, or fraudulent purpose. You agree not to misuse the Site by attempting to gain unauthorized access to the Site, its servers, or any data or content.
3.1 Site Content: The Site, including its text, graphics, logos, designs, icons, images, videos, and software, is the property of Lagunea or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. Posting or making available content on the Site does not constitute a waiver of any right to such content.
3.2 Restrictions: Nothing on the Site may be copied or used for commercial gain without the express written consent of Lagunea. You do not acquire any ownership rights to any content or materials viewed through the Site.
4.1 Booking on Behalf of Others: If you make a booking on behalf of a group, you are deemed to have accepted these Terms on behalf of all participants and must ensure that each member of your group is aware of these Terms.
4.2 Third-Party Bookings: Bookings made via agents, hotel representatives, family members, or other third parties are also bound by these Terms.
4.3 Multiple Participants: In a booking with more than one participant, the person making the booking is the primary point of contact. All communication regarding the booking will be directed to that person.
5.1 Advance Booking: To ensure your preferred date and service, we recommend placing your order at least 20 days prior to your travel date. All bookings are subject to availability.
5.2 Confirmation: Lagunea does not display live availability on the Site; all bookings will be confirmed by our customer service team. If you book an activity without confirming availability and it is unavailable on your selected date, you may be subject to a 5% cancellation fee for processing and handling costs.
5.3 Special Needs: Any disabilities or special needs must be reported at the time of booking. Lagunea will attempt to accommodate such needs but cannot guarantee that all vendor services are fully accessible.
5.4 Group Bookings: For group bookings (2 or more persons), the lead customer is responsible for ensuring all participants are aware of and agree to these Terms.
6.1 Secure Online Payment: Lagunea uses a secure online payment system (e.g., “MasterCard” payment gateway). Bookings can only be made with a valid credit card unless otherwise agreed.
6.2 Data Protection: Credit card information is neither accessible to Lagunea nor stored by Lagunea. It is processed by the secure payment gateway.
6.3 Order Validation: Your booking is considered valid only after payment approval. If payment is not approved, the booking is automatically canceled.
6.4 Accepted Payment Methods:
Visa
Mastercard
American Express
Diners
PayPal
Peach Payments (Mauritius Payment Gateway)
Bank Transfer (on special request, subject to Lagunea’s approval)
6.5 Full Payment Required: Full payment by credit card is generally required to confirm a reservation.
6.6 Chargebacks: Customers who initiate unwarranted chargebacks will be reported to major credit bureaus as delinquent accounts.
7.1 Included Costs: Prices on www.lagunea.co typically include the cost of providing the service, handling, reservation fees, local taxes, and credit card processing fees.
7.2 Excluded Costs: Unless otherwise specified, prices do not include transportation, food, beverages, tips, or any service not explicitly stated in the product description.
7.3 Currency & Fluctuations: Prices are in Euros (€) unless indicated otherwise. Alternative currencies may be accepted at the prevailing exchange rate. Both Lagunea and its suppliers reserve the right to amend prices at any time.
7.4 Child Rates: Child rates may apply based on age definitions specific to each product. Proof of age may be required.
8.1 Vendor Supply: All products and activities listed on the Site are offered by third-party vendors. Photos, illustrations, and promotional materials are representative and may not depict the exact experience.
8.2 Accuracy of Information: While Lagunea aims for accuracy, we make no guarantee regarding the completeness or correctness of product descriptions, itineraries, or other details.
8.3 Return Times: Any listed return or completion times are estimates based on normal conditions. Actual times may vary due to weather, traffic, or other circumstances beyond our control.
9.1 Service Delivery: The delivery of the service lies solely with the vendor. Lagunea is not liable for any failure or shortcoming in service provision by the vendor.
9.2 Force Majeure: Neither Lagunea nor the vendor shall be liable for delays or failures to provide services due to causes beyond their reasonable control, including but not limited to war, terrorist activity, civil unrest, industrial disputes, acts of God, natural or nuclear disaster, technical or maintenance problems, and adverse weather. In such events, Lagunea or the vendor may cancel scheduled tours, attractions, or activities without notice.
9.3 Right to Refuse Admission: Lagunea and/or vendors reserve the right to refuse admission or services to any person at their sole discretion, including for inappropriate or dangerous behavior.
10.1 Open Voucher: An open voucher is valid for a specific product or service and is valid for 3 months from the date of purchase. The voucher must be used (i.e., the activity must commence) within this 3-month period.
10.2 Expiry & Extension: If you do not use the voucher within 3 months, it expires with no refund or compensation. If you wish to extend it before its expiration, a 20% supplement on the original amount may apply.
10.3 Booking with Open Voucher: You should request your preferred date at least 10-12 working days in advance. Late requests (less than 10 days) are not guaranteed.
10.4 Refund During Validity: If you request a refund within the voucher’s 3-month validity, a 20% fee of the total voucher amount applies. After expiration, no refund is possible unless you pay the 20% retrieval fee.
11.1 Medical Advice: Lagunea and its agents are not medical experts. You are solely responsible for determining your fitness to participate in an activity.
11.2 Limitations: Some activities may be unsuitable for individuals with mobility issues, physical or cognitive disabilities, weight restrictions, or other medical conditions.
11.3 No Liability for Unfitness: If you cannot participate or complete an activity due to physical or medical reasons, Lagunea is not liable for any costs or damages incurred.
12.1 Immediate Notification: If you experience any issue with a service, you must notify the vendor immediately so corrective action can be taken.
12.2 Written Complaint: If unresolved, you must write to Lagunea within 28 days of the activity date, providing your booking reference and full details of the issue.
12.3 Failure to Comply: Failure to follow this complaints procedure may affect your right to claim compensation.
13.1 No Liability: Lagunea is not liable for damage to or theft of personal belongings during any activity.
13.2 Personal Responsibility: You are responsible for the safety of your own belongings. We recommend not bringing valuables or, if necessary, keeping them secured.
14.1 Conduct: You must behave responsibly and respect the rights of others. Vendors have the right to terminate services if your behavior is deemed dangerous, disruptive, or offensive.
14.2 Damage Liability: You are responsible for any damage you or your group cause to property or equipment. You must indemnify Lagunea and its vendors for all claims arising from such damage.
14.3 Waivers: Certain activities may require you to sign a waiver. Refusal to sign may result in being excluded from the activity without compensation.
15.1 Non-Refundable: Tickets for events (including performances, shows, or festivals) cannot be canceled, rescheduled, or modified.
15.2 Venue or Cast Changes: Lagunea is not responsible for venue or cast changes after your booking. No refunds will be given in such cases.
Cancellation of an Open Voucher (before a specific date is reserved): 20% cancellation fee applies.
Cancellation of a Booked Activity (after a date is reserved):
Time Before the Reserved Date | Cancellation Fee (% of total) |
More than 30 days | 5% |
15 – 30 days | 20% |
7 – 14 days | 35% |
2 – 6 days | 50% |
Less than 48 hours/no-show | 100% (No refund) |
Additional Conditions:
Cancellations must be requested by email to support@lagunea.co before 15:00 (3 PM) on a working day.
All timescales refer to working days (Monday–Friday).
No refunds once an activity has commenced or for services already utilized.
In case of bad weather, if the vendor cancels, you receive a full refund. If the activity proceeds and you decide not to attend, the last-minute cancellation policy applies.
If you are a “No Show” or arrive late, no refunds apply.
Certain tickets (e.g., museums, waterparks, special events) are non-refundable.
Refund processing may take up to 21 working days.
If Lagunea or the vendor cancels an activity, you may choose an equivalent alternative or receive a 100% refund of the amount paid, unless the cause is due to force majeure or unforeseen circumstances.
Refund requests must be received within 28 days of the cancellation date.
Lagunea is not responsible for losses arising from cruise line delays, missed flights, docking changes, or other third-party issues outside its control. Such losses should be reported to your travel insurance provider.
17.1 No Liability for Third Parties: Lagunea serves as a booking agent and is not liable for any act or omission of a vendor or third party.
17.2 Indemnification: You agree to indemnify and hold Lagunea, its officers, employees, and agents harmless from any claims, damages, or expenses arising from your misuse of the Site, breach of these Terms, or misconduct.
17.3 Insurance: Lagunea strongly recommends that you obtain travel insurance covering trip cancellations, medical expenses, personal accident, personal baggage, and other travel-related risks.
18.1 Amicable Resolution: In the event of a dispute, the parties shall attempt to resolve it amicably.
18.2 Mauritian Jurisdiction: If a resolution cannot be found, the dispute shall be subject to Mauritian law. The Mauritian courts have exclusive jurisdiction.
19.1 Payment Terms:
Payment to suppliers is based on net rates or agreed commission.
Invoices will be billed in local currency unless otherwise agreed.
Payment is typically via bank transfer within 15 business days following the activity date.
19.2 Prices & Rates:
Suppliers must provide at least 10 business days notice of rate changes.
Bookings made prior to the new rates will be honored at the previously agreed rates.
19.3 Exchange Rates:
All rates quoted between Lagunea and the supplier are confidential.
Lagunea does not guarantee currency conversion rates.
Lagunea reserves the right to adjust rates if exchange rate fluctuations are significant.
19.4 Force Majeure for Suppliers:
If a product or service deviates from its advertised inclusions due to unforeseen circumstances, the supplier shall endeavor to offer equivalent alternatives.
19.5 Communications:
All updates, corrections, or changes must be communicated in writing.
Suppliers must inform Lagunea within 24 hours of any changes affecting a booking.
Lagunea reserves the right to update or modify these Terms at any time without prior notice. Such changes shall be effective immediately upon posting on the Site. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
By using www.lagunea.co, you acknowledge that you have read, understood, and agreed to these Terms, including disclaimers, limitations of liability, and cancellation policies. If you have any questions or concerns, please contact us at support@lagunea.co.
Welcome to Lagunea, where luxury, personalization, and seamless service redefine your travel experience in Mauritius.
